bloomfire.comBest in Class Knowledge Sharing Platform | Bloomfire

Home Solutions Knowledge Engagement Customer Insights Customer Support Pricing Case Studies Company About Us News Careers Contact Us Resources Blog Integrations Security Get a Demo Sign in MENU MENU Solutions Knowledge Sharing Share and search for any type of content, and crowdsource across teams, departments, or your whole company. Customer Insights Manage and distribute insights research to stakeholders so that your hard work can help drive business decisions. Customer Support Empower support agents with knowledge so they can be more productive and offer exceptional customer service. Explore Integrations Learn about Bloomfire security Case Studies Resources Resource Center Blog Help Center Pricing Company Sign in Get a Demo Spark Engagement. Grow Your Collective Intelligence. Knowledge can be your business’s biggest strategic advantage—but only if your teams can find and leverage the knowledge they need. Bloomfire gives you one central, searchable place for knowledge and insights so you and your team members can do your best work, no matter where, when, or how you’re working. Get a Demo What's new at Bloomfire The Ultimate Knowledge Engagement Workbook Use this interactive workbook to start building your organization's knowledge engagement strategy. Read now The Field Guide to Flex Work Learn how to be productive and collaborative no matter where your team members are working. Read now Centralized Knowledge for Every Team Banish silos and empower team members to make decisions with confidence. Bloomfire makes it easy to share, find, and collaborate on the knowledge that exists across your organization. Knowledge Engagement Increase productivity and improve collaboration across an increasingly decentralized workforce. Connect everyone to the knowledge they need to make their team and the entire organization successful. Learn more Research & Insights Place customer insights at the center of your organization. Enable stakeholders across teams and locations to bring market research into more business decisions. Learn more Customer Support Equip and empower support agents with on-demand knowledge so they can offer exceptional customer service—wherever and whenever they're working. Learn more Our Customers Speak for Themselves These are just a few of the innovative companies we’re proud to call our customers "Bloomfire is changing how people go about their work. Rather than talking to 10 people to learn something new, insights team members have one place to go." Coleen Akers Insights Product Manager Capital One Democratizes Insights Across Lines of Business Capital One recognized that their insights teams were experiencing silo issues due to geography, reporting structure, and technology. By adopting Bloomfire as a centralized insights management platform, they have eliminated silos and enabled their teams to leverage one another’s data and research. Read Capital One's success story It all ties into customer experience for us. By having Bloomfire, we've elevated that yet another notch. And we look forward to continuing to use Bloomfire to take it up to the next notch. Jason Pafford Instructional Designer and Communications Specialist Read Orvis' success story "The team members who are contributing to Bloomfire experience a sense of joy knowing the work they’re doing is being used by decision-makers." Melanie Greben Manager of Demand Science Conagra Brands Empowers Data-Driven Decisions Consumer packaged goods company Conagra Brands prioritizes data-driven decisions and needed a platform that was first in class for quickly and accurately disseminating insights across a wide variety of brands. Today, they use Bloomfire as their go-to platform for insights, market research, and thought leadership content, and their insights team has increased their impact by making it easier for stakeholders to find and act on research. Read Conagra's success story Jackson Hewitt Centralizes Knowledge to Support Field Agents With nearly 6,000 tax advisory offices across the U.S., Jackson Hewitt has long recognized the need and benefits of centralizing knowledge from across the business. Read our Field Guide to Flex Work to learn how Jackson Hewitt and other leading businesses are using Bloomfire to enable decentralized employees to do their jobs successfully. Read the Field Guide to Flex Work VRBO Improves Customer Service Team’s Confidence and Onboarding As VRBO’s customer service department grew rapidly, they knew they needed a platform that would allow employees to search for and find company knowledge in the flow of work. Since adopting Bloomfire, customer service associates have become more confident in their ability to find the information they need to resolve customer requests promptly, and the onboarding process for new hires has improved significantly. Read VRBO's success story Ogilvy Increases Client Satisfaction with Bloomfire Bloomfire’s easy-to-use, consumer-friendly platform has become a key asset that helps our clients do their jobs better every day. Now instead of a clunky, latent, inconsistent intranet portal, we can provide an agile, responsive, knowledge management and collaboration platform that integrates seamlessly in the flow of work and aligns with existing branding. Read Ogilvy's success story "It’s been wonderful to say, ‘Everyone in the company needs to know this. Let’s put it out on Bloomfire." Lisa Jasper Director of Performance Improvement Insperity Centralizes Knowledge and Fuels Collaboration Insperity, a professional services organization that helps small- to mid-sized businesses streamline their HR operations, uses Bloomfire to keep over 3000 employees across 60 offices connected and up to date. Bloomfire allows them to be nimble, updating information in real time and ensuring there’s no duplication of efforts across departments. Read Insperity's success story Your Hub for Knowledge Engagement Bloomfire’s cloud-based knowledge engagement platform helps businesses collect, connect, and democratize the knowledge and insights that exist across the entire organization. Find Information with AI-Powered Search Get the information you need faster. Our search engine deep indexes every word in every file—including videos. Automated tagging, customizable filters, and search suggestions give users multiple ways to find knowledge. Share Knowledge with Rich Publishing Share nuanced information through a combination of text, charts, images, audio, and video. Bloomfire makes it easy to convey your knowledge in whatever format you choose and keep information up to date. Keep Employees Engaged Empower users to ask questions and get answers in the platform, engage with knowledge through comments and likes, and build personalized feeds to follow the content and contributors most relevant to them. Create a Feedback Loop with Built-In Analytics Gain a deeper understanding of user engagement through in-platform analytics. Improve your content, spot knowledge gaps, gain insights from search trends, and identify the most important information. Tailor the Platform with Easy Customization Options Create an experience that feels familiar and aligns with your brand with custom branding and whitelabeling options. Create custom categories, establish groups for different departments, and set different user permission levels to ensure the platform is optimized for your business. Find Information with AI-Powered Search Get the information you need faster. Our search engine deep indexes every word in every file—including videos. Automated tagging, customizable filters, and search suggestions give users multiple ways to find knowledge. Share Knowledge with Rich Publishing Share nuanced information through a combination of text, charts, images, audio, and video. Bloomfire makes it easy to convey your knowledge in whatever format you choose and keep information up to date. Keep Employees Engaged Empower users to ask questions and get answers in the platform, engage with kn...